Frequently Asked Questions
Everything you need to know about bringing Eroma into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.
Do you offer a warranty on your products?
Yes, all Eroma furniture comes with a comprehensive 12-month warranty covering manufacturing defects and structural integrity to ensure lasting quality in your home.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to be eligible for a full refund, minus shipping costs.
Can I request fabric samples before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfectly match your interior space.
Are your wood products sustainably sourced?
Sustainability is at our core. We exclusively use FSC-certified timber and reclaimed materials for our wooden collections to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.